Frequently Asked Questions
Everything you need to know about shopping at Caroline Gardner
What are your delivery options and timeframes?
We offer standard delivery within 3-5 working days and express delivery within 1-2 working days. International shipping is also available, with delivery times varying by location.
How do I return an item if I change my mind?
We offer a 28-day return policy. Items must be returned in their original packaging and in a resalable condition. Please visit our returns portal to generate your shipping label.
Are your products sustainably sourced?
Sustainability is at our core. We use FSC-certified paper for our stationery and greeting cards, and we are actively working to remove single-use plastics from our home and gift packaging.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing.
Can I include a gift message with my order?
Yes, you can add a personalized gift message at the checkout. We also offer a premium gift-wrapping service to make your home or stationery gift extra special.
What should I do if my order arrives damaged?
We take great care in packaging our products, but if something arrives damaged, please contact our customer service team within 48 hours with a photo of the item to arrange a replacement.